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Achieving the strategy will deliver boundaryless information flows. One Virtual Agency will provide distributed access to a collection of open, authoritative data repositories. Customers will see a shift from agency branding (“I am dealing with X”) to service branding (“I am using Y”). Getting there is a staged, evolutionary process.
Stage 1. Prepare the ground
- Agree medium term goals
- engage sector reference groups
- define a logical series of initiatives
- Identify others’ best-practice experiences
- learn lessons from other New Zealand sectors
- learn lessons from overseas education sectors
- Create a dynamic information map
- identify who holds what data
- define accountabilities for data quality and availability
Stage 2. Establish the framework
- Define data exchange standards and protocols
- develop XML-based message standards
- adopt the e-GIF standards
- Identify duplicated data collection processes
- rationalise collection procedures
- define distribution procedures
- Create a virtual tertiary intranet
- facilitate cross-agency collaboration
- enable cross-agency knowledge sharing
Stage 3. Develop virtual services
- Manage the demand side
- understand the kinds of information people want
- understand what information people are willing to share
- Enhance the tertiary portal
- make information available to a range of audiences
- link tertiary information to information from other sectors
- Develop the sector’s information culture
- define the expected cultural norms
- facilitate distributed quality assurance
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