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- Goal 5
- Lower the unit cost of delivering to a defined service level and find ways to deliver additional value for the same cost.
Achieving this goal means designing flexible processes for least transaction cost, so that:
- parties to transactions can stagger workloads around the academic year to suit their needs
- processes avoid duplication and rework by collecting data once and validating it at source
- consumers of information spend less time finding it, more time using it and know how to interpret it
- customers have adequate lead times to learn and adapt to new processes
- business continuance processes protect customers from single points of failure
- Objective 5.1
- Make quality-assured data available just in time to the business processes that use it.
- Objective 5.2
- Work with the sector to design simple data exchange processes that minimise compliance costs.
- Objective 5.3
- Align service quality standards to meet legislative or policy requirements and customer expectations.
- Objective 5.4
- Agencies and customers can interact regardless of the technologies they use.
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