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- Goal 2
- Customers have ready access to all sector information services, through a choice of delivery channels.
Achieving this goal means giving customers a satisfying experience, so that:
- agencies build up a total picture of customers and their information needs
- agencies offer more information pathways, more connections and more customised services
- agencies create opportunities to add more value to the information they hold
- agencies consult and involve customers when developing new services
- agencies know people when they come back based on their past dealings
- Objective 2.1
- Promote the internet as the dominant channel for joined-up processes and information exchange.
- Objective 2.2
- Make it easy for customers to get high quality, up-to-date information in a form they can use.
- Objective 2.3
- Publish data aggregates that prevent identification of individual learners’ information.
- Objective 2.4
- Open a tertiary portal to guide access to sector information sources.
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