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Describe Connected Customers here. Connected means more than just ‘on-line’ It could mean that customers feel connected due to a feeling of belonging - they feel so comfortable using the agency and so trusting of the results that they feel connected through being associated with it. Who are the customers for this strategy? It is not explicit yet in the description. The next objective (on SDR) suggests TEOs are the customers. Where do students fit? What about other interested groups - Pacific communities, Iwi/Maori, employers, business. regional/local government Should schools be considered as part of the customer base? Are or should there be common processes across schools and tertiary that this strategy needs consider? Obvious one is NSI numbers for school students taking national quals. Also programmes such as STAR and Gateway. If so, what does this strategy mean for schools? |
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